Who handles your information?
Chester Mug Printing is a trading name of Sandycroft Workwear Ltd, company number 07917944. For questions about your personal information, email sales@chester-mug-printing.co.uk.
Information you choose to send
When you email an enquiry or order, we receive the details you provide. These may include your name, company, email address, delivery address, telephone number, product requirements, artwork and correspondence.
How it is used
We use this information to respond to enquiries, prepare quotations and artwork, process agreed orders, arrange payment and delivery, and deal with order queries. Order and invoice records may also be needed for accounting and other legal obligations.
Why we can use it
We use information to take steps at your request before a contract and to fulfil agreed orders. For business contacts and routine correspondence, we rely on our legitimate interest in responding to enquiries and providing our services. Accounting records are also processed to meet legal obligations. If essential contact, artwork or delivery details are missing, we may be unable to quote or fulfil an order.
Who may receive it
Where needed to fulfil an order, relevant details may be shared with production and fulfilment partners, delivery companies, payment service providers and professional advisers. For example, a delivery partner needs delivery details, and a production partner needs the approved artwork.
We use suppliers only as needed to provide the service and meet our obligations. Please avoid including unnecessary personal or confidential information in artwork files.
Website use
This website contains product information, a browser-based logo preview and email links. Logo files selected in the preview are processed locally in your browser; they are not uploaded to our server or sent to a background-removal service. Closing or refreshing the page clears the logo. A file reaches us only when you choose to attach it to an email. The website does not operate an online checkout or submit enquiries through a web form. No advertising or analytics integrations have been added to this website. Hosting and security services may process technical access information needed to deliver and protect the site.
Google Maps
The contact page includes a Google Maps embed to help with arranged collections. When the map loads, your browser connects to Google, which may receive technical information such as your IP address and browser details under its privacy policy.
Keeping your information
We retain information as needed to handle enquiries and orders, meet applicable record-keeping obligations and resolve queries. You may contact us to ask about information held in connection with your enquiry or order.
Your right to object
You can object to use of your personal information based on legitimate interests. Contact us using the email address above and we will consider your request.
Your privacy rights
Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, deletion, restriction, or object to certain uses. Some records may need to be retained to meet legal obligations. Email us to make a request or raise a concern. You can also contact the UK Information Commissioner’s Office at ico.org.uk.
Last updated: 2 October 2026.